Mahinur S Rahman
About Mahinur S Rahman
Mahinur S Rahman is a Customer Service Agent at telMAX Inc. in Oshawa, Ontario, Canada, with a Post Graduation Diploma in Project Management and a strong background in banking and education.
Work at telMAX
Mahinur S Rahman has been employed at telMAX Inc. as a Customer Service Agent since 2021. Located in Oshawa, Ontario, Canada, Rahman has accumulated three years of experience in this role. Responsibilities include addressing customer inquiries and providing support to enhance customer satisfaction.
Education and Expertise
Rahman holds a Post Graduation Diploma in Project Management and completed a Graduate Certificate program in Project Management at Centennial College from 2020 to 2021. Additionally, Rahman aims to achieve CBAP and PMP Certifications within the next three years to further enhance professional qualifications.
Background
Rahman has a diverse educational background, having studied Development Studies at BRAC University, where a Master's degree was obtained from 2014 to 2016. Prior to that, a Bachelor's degree in Economics was also earned at BRAC University from 2010 to 2013. Early education included Ordinary Levels at BAF Shaheen English Medium School and A'levels in Economics and Mathematics at Mastermind.
Professional Experience
Before joining telMAX, Rahman worked as a Trainee Executive in Corporate Banking at Commercial Bank of Ceylon Ltd from 2017 to 2018 in Dhaka. Additionally, an internship was completed at ICCO Cooperation in 2014 for two months, providing exposure to the professional environment in Bangladesh.
Skills and Strengths
Rahman possesses strong negotiation skills, which are considered a key strength in the professional profile. This skill set has been beneficial in both banking and customer service roles, contributing to effective communication and problem-solving in various work environments.