Mark Povolo
About Mark Povolo
Mark Povolo serves as the Director of Product & Technology at telMAX Inc., where he has worked since 2021. He has extensive experience in the telecommunications industry, having held various roles at TELUS and other companies over the past two decades.
Work at telMAX
Mark Povolo serves as the Director of Product & Technology at telMAX Inc. since 2021. In this role, he has led the launch of a TV service utilizing a managed set-top platform, ensuring comprehensive end-to-end operational processes. He has also implemented a hardware and software separated gateway for XGS PON, which aligns with the company's long-term operational strategy. Additionally, he developed the marketing vision and pricing strategy aimed at driving customer growth. His focus on enhancing customer experience and reducing churn through differentiated products and services has been a significant aspect of his tenure at telMAX.
Previous Experience at TELUS
Mark Povolo has extensive experience at TELUS, where he held multiple positions over several years. He worked as the Director of Mobile Internet & Spectrum Strategy from 2009 to 2013, and as the Director Technology Strategy for both Consumer & Business Services and Telephony & Platform Services from 2013 to 2018. His earlier roles included Manager of Engineering Budgets & Results, Manager of Wireless Fundamental Planning, and Director of Vendor Management & Contract Quality. His diverse roles at TELUS contributed to his expertise in technology strategy and vendor management.
Experience at Clearnet and Xplornet Communications
Mark Povolo began his career at Clearnet, where he worked in Infrastructure Planning from 1997 to 2000. He later served as a Technology Consultant at Xplornet Communications from 2019 to 2021 in the Greater Toronto Area. His roles in both organizations provided him with foundational experience in infrastructure and technology consulting, which he has built upon throughout his career.
Education and Expertise
Mark Povolo studied at Ryerson University, where he earned a Bachelor of Engineering (B.Eng) in Industrial Engineering from 1993 to 1997. His educational background in industrial engineering has equipped him with the analytical skills and technical knowledge necessary for his roles in product and technology management. This foundation supports his ability to drive strategic initiatives and improve customer experiences in the telecommunications industry.