James Cook
About James Cook
James Cook is the Manager of Customer Success at Telnyx, where he has worked since 2022. He has a background in customer service and network operations, having previously held positions at Peerless Network, Inc. and Access One, Inc.
Work at Telnyx
Currently, James Cook holds the position of Manager of Customer Success at Telnyx, a role he has occupied since 2022. In this capacity, he focuses on enhancing customer satisfaction and ensuring effective service delivery. His responsibilities include managing and resolving major network and carrier outages, which are critical to maintaining service quality. Cook's experience in customer service and technical support contributes to his ability to address complex issues effectively.
Previous Experience at Peerless Network, Inc.
James Cook worked at Peerless Network, Inc. as a Sales Account Manager from 2015 to 2020. During his five years in this role, he operated in the Greater Chicago Area, where he was responsible for managing client accounts and driving sales initiatives. His tenure at Peerless Network provided him with valuable insights into customer needs and service expectations.
Background in Network Operations
Before joining Peerless Network, James Cook served as a Network Operations Center Technician at Access One, Inc. from 2007 to 2015. In this role, he spent eight years in Chicago, Illinois, where he developed technical expertise in network technologies. He introduced a new remote call forwarding process that improved customer service capabilities and trained staff on router configurations.
Education and Expertise
James Cook earned a Bachelor of Arts degree in Communication from North Park University. His educational background has equipped him with strong communication skills, which he applies in his current role in customer success. His expertise in customer service and technical operations is supported by his extensive experience in the telecommunications industry.
Achievements in Customer Service
James Cook has been recognized for his commitment to customer service, earning the title of Elite AOI NOC for delivering superior customer service. He consistently resolves escalated issues from Network Operations Center colleagues, demonstrating his ability to manage complex situations effectively and enhance customer satisfaction.