João Santos
About João Santos
João Santos is a VoIP Engineer with extensive experience in programming, Linux system administration, and telecom protocols. He currently works at Telnyx and has held various positions in telecommunications, including roles at Nokia and Celfocus.
Work at Telnyx
João Santos serves as a VoIP Engineer at Telnyx, a position he has held since 2021. In this role, he provides technical support for telecom solutions, focusing on the release, delivery, and incident management processes. His responsibilities include troubleshooting telecom protocols and enhancing process automation through script development and the use of various tools.
Current Role at Nokia
In addition to his role at Telnyx, João Santos works at Nokia as an SDM Design & Planning Specialist since 2021. His work is based in the Lisbon Metropolitan Area. In this capacity, he engages in design and planning activities, contributing to the development of telecommunications solutions.
Previous Experience in Telecommunications
João Santos has extensive experience in the telecommunications sector. He worked at Celfocus as an Operations Support Telecommunication Engineer from 2014 to 2021. Prior to that, he spent 14 years at Optimus in a Network Operations Center (NOC) role from 2000 to 2014. He also worked at NOS SGPS as a NOC from 2013 to 2014 for a period of 10 months.
Education and Expertise
João Santos holds an Engineer’s Degree in Information Technology from ISTEC – Instituto Superior de Tecnologias Avançadas, which he completed from 2015 to 2016. He also obtained a Postgraduate degree in Virtualization and Cloud Computing from the same institution, studying from 2014 to 2015. Additionally, he studied Electronics Technology/Technician at Escola Emídio Navarro from 1989 to 1992.
Technical Skills and Proficiencies
João Santos is proficient in several programming languages, including BASH, Python, PHP, and C#. He has experience in Linux system administration and works with various databases such as TimesTen, Oracle, SQL Server, and InfluxDB. He utilizes monitoring tools and big data analysis platforms, including Check-MK, custom Nagios plugins, ELK (Elasticsearch, Logstash, Kibana), and Grafana.