Luci Dwyer Joyce
About Luci Dwyer Joyce
Luci Dwyer Joyce is a Product Support Engineer with multilingual capabilities, currently employed at Telnyx in Dublin since 2021. She holds a BSc (Honours) in Computing from the National College of Ireland and has experience in programming, social networking, and database management.
Work at Telnyx
Luci Dwyer Joyce has been employed at Telnyx as a Product Support Engineer since 2021. In this role, she provides technical support and assistance to customers, ensuring they have a positive experience with the company's products. Her tenure at Telnyx has allowed her to leverage her skills in programming and customer service, contributing to the company's commitment to high-quality support.
Education and Expertise
Luci Dwyer Joyce holds a BSc (Honours) in Computing from the National College of Ireland, which she completed from 2019 to 2022. Prior to this, she earned a Higher Certificate in Science in Computing Applications and Business Support from the same institution, studying from 2017 to 2019. Her education has equipped her with a solid foundation in computer science, programming, and business support.
Background in Customer Support
Before her current role at Telnyx, Luci Dwyer Joyce worked at McDonald's in County Dublin, Ireland, as a Customer Care representative from 2018 to 2020. This experience provided her with valuable skills in customer service and communication. Additionally, she served as a System Support Engineer at Huawei from 2020 to 2021, further enhancing her technical support capabilities.
Technical Skills and Training
Luci Dwyer Joyce has completed multiple bootcamp and Udemy courses while working full-time as a Product Support Engineer. She possesses expertise in both SQL and NoSQL databases, which are essential for data management and application development. Additionally, she is experienced in using Adobe CS5.5 Suite, including tools such as Photoshop and Flash, which supports her skills in programming and social networking.
Multilingual Capabilities
Luci Dwyer Joyce has multilingual capabilities, allowing her to communicate effectively with a diverse range of clients and colleagues. This skill enhances her ability to provide support in a global environment, making her a valuable asset to her team at Telnyx.