Marcelo Félix
About Marcelo Félix
Marcelo Félix is a VoIP Ops Engineer at Telnyx in Lisbon, Portugal, with extensive experience in service operations and network engineering. He has a Master's degree in Computers & Electrical Engineering from Instituto Superior Técnico and a strong interest in technology and automation.
Work at Telnyx
Marcelo Félix has been employed at Telnyx as a VoIP Ops Engineer since 2021. His role involves managing and optimizing VoIP operations, contributing to the overall performance and reliability of the company's communication services. He is based in Lisbon, Portugal, where he applies his technical skills to enhance VoIP infrastructure and support.
Previous Experience in Service Operations
Before joining Telnyx, Marcelo worked in service operations roles at Capgemini and Celfocus. At Capgemini, he was part of the team from 2014 to 2016, focusing on service delivery in the Lisbon Area. He then transitioned to Celfocus, where he continued in a similar capacity from 2016 to 2018, further developing his operational expertise.
VoIP Network Engineering at Talkdesk
Marcelo served as a VoIP Network Engineer at Talkdesk from 2018 to 2021. In this position, he was responsible for managing VoIP network systems, ensuring optimal performance and reliability. His experience in this role laid the groundwork for his current position at Telnyx.
Education and Expertise
Marcelo holds a Master's degree in Computers and Electrical Engineering from Instituto Superior Técnico, which he completed in 2014. His academic background supports his technical skills, including expertise in automating infrastructure with tools like Packer, Vagrant, and Ansible, as well as proficiency in Linux administration across various distributions.
Technical Skills and Interests
Marcelo has hands-on experience with virtualization technologies, particularly Proxmox VE, in a personal Homelab environment. He is skilled in using monitoring tools such as ElasticSearch (ELK), Prometheus, and Grafana to ensure system performance. Additionally, he demonstrates proficiency in container management using Docker and Kubernetes.