Prafull Nikam
About Prafull Nikam
Prafull Nikam is a Product Support Engineer at Telnyx, where he has worked since 2020. He holds a Master's degree in Networks and Security from Monash University and has a background in various roles within the technology and retail sectors.
Work at Telnyx
Prafull Nikam has been employed at Telnyx as a Product Support Engineer since 2020. In this role, he is part of the Network Operations Centre (NOC) team, where he interacts with clients across multiple continents, including the USA, Australia, Asia, and Europe. His responsibilities include providing technical support, managing projects, and addressing problem management issues. He has developed skills in Wireshark analysis, which is integral to his job functions. Additionally, he has gained experience in fraud analysis, focusing on investigating messages, calls, and credit card attempts on the Telnyx platform.
Education and Expertise
Prafull Nikam holds a Master's degree in Networks and Security from Monash University, which he completed from 2018 to 2019. He also earned a Bachelor's degree in Computer Science and Engineering from Tatyasaheb Kore Institute of Engineering & Technology, where he studied from 2013 to 2017. His educational background has equipped him with a strong foundation in networking and cybersecurity. He actively engages in online courses to further enhance his skills in these areas.
Previous Work Experience
Prior to his current role at Telnyx, Prafull Nikam accumulated diverse work experience in various positions. He worked at Woolworths Supermarkets as a Team Member for 11 months in Melbourne, Australia, from 2019 to 2020. He also served as a Door to Door Marketing Representative at Euro Solar for 3 months in 2018. Additionally, he worked at Action Workforce as a Pick-Packer and Dockhand for 2 years, from 2018 to 2020. He briefly held a position as an IT Computer Technician at Reboot IT for 1 month in 2020.
Skills and Specializations
Prafull Nikam has developed a range of skills relevant to his role in product support and engineering. His expertise includes Wireshark analysis, which is essential for network troubleshooting and analysis. He has also gained experience in project management and problem management through his work at Telnyx and participation in the PY course by ACS. His background in fraud analysis further enhances his ability to address security concerns and investigate potential threats on the Telnyx platform.