Ruchita Jain
About Ruchita Jain
Ruchita Jain is a Network Operations Engineer with extensive experience in troubleshooting network issues and improving workflow processes. She has worked at Telnyx since 2019 and holds multiple degrees in engineering and business.
Work at Telnyx
Ruchita Jain has served as a Network Operations Engineer at Telnyx since 2019. In this role, she is responsible for diagnosing and troubleshooting complex SIP issues and network-related problems for customers and partners. She collaborates with engineering and sales teams to enhance workflow processes, ensuring efficient operations. Additionally, she escalates termination and origination carrier issues with appropriate vendors, contributing to the overall effectiveness of the network operations team. Jain also documents network support articles for various Telnyx products, which improves the company's knowledge base.
Previous Experience at Broadband Office Solutions
Before joining Telnyx, Ruchita Jain worked as a Network Voice Engineer at Broadband Office Solutions for eight months in 2019. During her time in this position, she focused on network-related issues and contributed to the operational efficiency of the organization. Her experience in this role provided her with foundational skills in network engineering that she later applied in her current position at Telnyx.
Education and Expertise
Ruchita Jain holds a Bachelor's degree in Electrical and Electronics Engineering from the University of Mumbai, where she studied from 2011 to 2015. She furthered her education by obtaining a Master of Science in Electrical Engineering with a focus on Computer Systems Networking and Telecommunications from the University of North Carolina at Charlotte, completing her studies from 2016 to 2018. Additionally, she earned a Master of Science in Business, Management, Marketing, and Related Support Services from the University of the Cumberlands in 2022.
Technical Skills and Contributions
In her role as a Network Operations Engineer, Ruchita Jain has developed strong technical skills in troubleshooting API setups for messaging and CDR reports. Her contributions have improved the efficiency of internal tool requests, demonstrating her ability to enhance operational processes. Jain's expertise in diagnosing complex network issues has been instrumental in supporting Telnyx's customer and partner needs.