Saurabh Kakade
About Saurabh Kakade
Saurabh Kakade is a Product Support Engineer with a strong background in technical support and cloud technologies. He holds a Bachelor of Engineering in Computer Engineering and a Master of Science in Data Science, and has worked for notable companies including FIS and Telnyx.
Work at Telnyx
Saurabh Kakade has been employed at Telnyx as a Product Support Engineer - Technical since 2021. In this role, he is responsible for providing technical support and solutions for customers, leveraging his expertise in operating systems and cloud technologies. His position is based in Dublin, County Dublin, Ireland, where he has accumulated significant experience in the telecommunications sector.
Education and Expertise
Saurabh Kakade holds a Bachelor of Engineering (BE) in Computer Engineering from Savitribai Phule Pune University, which he completed from 2012 to 2016. He further advanced his education by obtaining a Master of Science (MS) in Data Science from the Institute of Technology, Carlow, in 2020. His educational background is complemented by certifications in RedHat Linux Administration and ITIL Foundation (v3.0).
Background in Technical Support
Saurabh has over two years of experience in technical support, primarily within web-asset management and financial services industries. Before joining Telnyx, he worked as an Associate Linux System Engineer at FIS from 2017 to 2019. Additionally, he served as a Data Science & Business Analytics Intern at The Sparks Foundation for one month in 2021.
Technical Skills and Proficiencies
Saurabh Kakade is proficient in various operating systems, including Windows 7/10, RedHat Linux 6/7, and MacOS. He is skilled in programming languages such as Python, Shell scripting, and C++. His experience extends to databases including SQL, MongoDB, and Oracle. He is also knowledgeable in cloud technologies, particularly AWS, and is currently preparing for Azure certification.
Tools and Technologies Utilized
In his professional roles, Saurabh utilizes a range of tools and technologies to enhance productivity and efficiency. These include Microsoft Office 365, JIRA for ticket monitoring, BMC Remedy, ServiceNow, Slack, and EMC Net Worker. His familiarity with these tools supports his work in technical support and project management.