Aamir Yousuf
About Aamir Yousuf
Aamir Yousuf serves as the Director of Client Services at TELUS International, where he leads digital and cloud strategy with a focus on AI, ML, and RPA. He has extensive experience in enhancing customer experience and business efficiency through innovative digital solutions.
Work at TELUS International
Aamir Yousuf serves as the Director of Client Services at TELUS International, a position he has held since 2019. In this role, he focuses on enhancing client relationships and ensuring successful service delivery. His responsibilities include coordinating with presales, legal, and technology teams to facilitate the acquisition of new clients. Yousuf's leadership in client services is supported by his extensive experience in digital strategy and execution.
Education and Expertise
Aamir Yousuf earned a Bachelor of Technology (B-Tech) degree in Electronics and Communication from the University of Kashmir, completing his studies from 2002 to 2006. His educational background provides a strong foundation for his expertise in digital experience solutions, particularly in artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Yousuf is skilled in developing digital strategies and automation roadmaps that enhance customer experience and improve business efficiency.
Background
Aamir Yousuf has a diverse professional background, beginning his career at Xavient Information Systems as a Team Lead in the Application Support Team from 2006 to 2010. He then joined IBM, where he held several positions, including Project Team Lead and Technical Delivery Manager, from 2010 to 2016. His roles at IBM involved leading projects related to commercial web middleware enablement and platforms and middleware services, contributing to his comprehensive understanding of technology and client needs.
Achievements
Throughout his career, Aamir Yousuf has demonstrated a proven track record in leading digital and cloud strategies. He is recognized for his ability to identify innovative opportunities and collaborate across various organizational levels to achieve successful client outcomes. His focus on maintaining lasting business relationships has been instrumental in his roles, particularly in coordinating efforts for new logo additions and enhancing overall client satisfaction.