Aaron Ross
About Aaron Ross
Aaron Ross is a Quality Rater and Service Desk Agent based in Marietta, Georgia, with over eight years of customer service experience. He is currently pursuing the Google IT Support Certification and has a background in IT Support from Merit America.
Work at TELUS International
Aaron Ross has been employed at TELUS International as a Quality Rater since 2023. In this role, he utilizes his skills to assess and improve the quality of online content and services. His position involves analyzing data and providing feedback to enhance user experience. This role aligns with his background in customer service and IT support.
Current Role at Randstad USA
In addition to his position at TELUS International, Aaron Ross works as a Service Desk Agent at Randstad USA, also starting in 2023. Located in Marietta, Georgia, he provides technical support and assistance to clients. His experience in customer service complements his technical skills, allowing him to effectively address user inquiries and issues.
Education and IT Support Certification
Aaron Ross completed his high school education at Shaw High School, earning a High School Diploma from 2003 to 2008. He furthered his education in IT Support through Merit America, where he achieved the Google IT Support Professional certification. He is currently pursuing the Google IT Support Certification, which he considers a significant decision in his career development.
Customer Service Experience
With over eight years of customer service experience, Aaron Ross has developed strong communication and problem-solving skills. This extensive background supports his transition into the tech industry, where he applies these skills in both his roles at TELUS International and Randstad USA. His ability to multi-task and engage with customers enhances his effectiveness in technical support.
Personal Attributes and Career Transition
Aaron Ross describes himself as self-motivated, communicative, and a multi-tasker. These attributes contribute to his success in the tech field. He has a passion for new experiences and connecting with people, which has influenced his career transition into technology. His enthusiasm for learning and growth is evident in his pursuit of further education and certifications.