A Zinata
About A Zinata
A Zinata is a Technical Business Support professional at TELUS in Dublin, Ireland, with a background in civil engineering and customer service.
Current Position at TELUS
A Zinata currently works as Technical Business Support at TELUS in Dublin, County Dublin, Ireland. In this role, they provide technical support and basic troubleshooting services to users and businesses, primarily in the online advertising sector and social media. Their daily responsibilities include handling technical inquiries, modifying ads with JavaScript, HTML, CSS, and XML, and ensuring client satisfaction through effective technical solutions.
Previous Roles in Customer Service
Before joining TELUS, A Zinata acquired valuable customer service experience in various roles. They worked at Covalen as a Customer Service Executive for a brief period of 2 months in 2021. Earlier, they spent two years as a Customer Specialist at Intrum from 2019 to 2021, where they developed strong skills in client relationship-building and quality assurance.
Experience as a Site Civil Engineer
A Zinata has substantial experience in the field of civil engineering. From 2015 to 2016, they worked at Società Italiana per Condotte d'acqua in Algeria as a Site Civil Engineer. In this role, they were involved in various civil engineering tasks, such as planning, designing, and drawing using AutoCAD and Revit. They also prepared technical documents like Statements of Work (SOW) and tender packages, and provided instructions to subcontractors to ensure adherence to Health, Safety, and Environment (HSE) standards.
Educational Background in Civil Engineering
A Zinata completed their higher education at Université Djillali Liabes in Sidi Bel Abbès, where they studied Civil Engineering. Their academic journey spanned from 2012 to 2017, culminating in a master's degree. During their studies, they gained proficiency in planning, designing, and technical drawing, skills which they later applied in their professional roles.
Technical Skills and Proficiencies
A Zinata possesses a range of technical skills critical for both engineering and technical support roles. They are experienced in software tools such as AutoCAD and Revit for planning and designing. Additionally, they are skilled in preparing technical documents, including Statements of Work (SOW) and tender packages. Their proficiency extends to the online advertising sector, where they read and modify ads using JavaScript, HTML, CSS, and XML.