Aaron Cheng
About Aaron Cheng
Aaron Cheng is the Director of Experience & Economic Transformation at TELUS in Calgary, Alberta, Canada, with over two decades of experience at the company.
Current Role at TELUS
Aaron Cheng is currently serving as the Director of Experience & Economic Transformation at TELUS in Calgary, Alberta, Canada. In this role, he leads initiatives focused on Artificial Intelligence and Augmented Reality experiences. Additionally, he is responsible for overseeing the Technician Sales Channel Enablement and Self-X Experiences portfolios. Cheng also manages new product development and ensures operational readiness within his current responsibilities.
Past Roles at TELUS
Aaron Cheng has held multiple leadership positions at TELUS over the past two decades. From 2018 to 2021, he was the Director of Reliability for Customer Service Excellence. Prior to that, he served as Director of Wireline Acquisitions & Mergers for Broadband Networks from 2016 to 2018, and Director of Operations Development for Broadband Networks from 2014 to 2016. Cheng's earlier roles include Director of Business Enablement for Resource Management from 2012 to 2014, Manager of Product Management from 2007 to 2012, Wireless Data Architecture Manager in 2007, Senior Customer Systems Engineer from 2003 to 2006, IP Backbone Planner from 2001 to 2003, and as part of the Engineering Development Program from 2000 to 2001.
Early Career
Before joining TELUS, Aaron Cheng worked in various roles across different companies. He was a TCP/IP Specialist at IBM from 1998 to 2000. Earlier, he worked at TransCanada as a SCADA Design Engineer in 1997 and at Syncrude Canada Ltd. as an IP LAN/WAN Network Analyst in 1996. His first professional role was as an Energy Analyst at NAIT in 1995.
Education and Academic Background
Aaron Cheng holds an MBA and a degree in Engineering from The University of Calgary, which he completed between 2003 and 2008. He also earned a Bachelor of Science in Engineering from the University of Alberta, studying from 1993 to 1998. His educational background provides a solid foundation for his extensive career in technology and management roles.