Abdullah Al Masud
About Abdullah Al Masud
Abdullah Al Masud is a TELUS Health Technical Customer Service Agent in Ottawa with extensive experience in IT and technical support roles.
Current Position at TELUS Health
Abdullah Al Masud is currently employed at TELUS Health as a Technical Customer Service Agent. He has been with the company since September 2019, operating out of Ottawa. His role primarily includes providing technical support and customer service to clients using TELUS Health services.
Previous Role at HGS - Hinduja Global Solutions
Before joining TELUS Health, Abdullah Al Masud worked at HGS - Hinduja Global Solutions in Saskatchewan, Canada. He served as a Hi Speed Internet Technical Support Agent for a period of 7 months from 2018 to 2019. His responsibilities there mainly involved troubleshooting internet-related technical issues and providing customer support.
Experience at BASIC Bank Ltd
Abdullah Al Masud has substantial experience in the banking sector, particularly with BASIC Bank Ltd. He worked at the bank for a total of 10 years. Initially, he served as an Officer in IT from 2008 to 2015, focusing on IT operations. He was later promoted to Assistant Manager in the ICTD, HO, serving in this role from 2015 to 2018 for 3 years. His experience at BASIC Bank Ltd solidified his skills in computer network operations, technical support, and IT hardware support.
Role at American & Efird
From 2004 to 2008, Abdullah Al Masud worked at American & Efird as the Executive responsible for Planning and IT. During his 4-year tenure, he focused on planning IT and overseeing technical operations. This role provided him with a holistic understanding of IT management within a corporate setting.
Academic Background in Computer Science
Abdullah Al Masud holds a B.Sc(Engg) in computer science and engineering from the Asian University Of Bangladesh, where he studied from 1999 to 2003. His academic background laid the foundation for his expertise in computer network operations, software installation, and computer hardware troubleshooting. Prior to this, he studied at Zia Sharkarkhana College from 1985 to 1997.