Abraham Gomez
About Abraham Gomez
Abraham Gomez is a Tier 3 Support and Implementation Specialist at Telus in Vancouver, British Columbia, Canada, specializing in RPM Home Health Monitoring systems.
Company
Abraham Gomez is currently working at Telus, located in Vancouver, British Columbia, Canada. He is employed as a Tier 3 Support and Implementation Specialist. Telus is known for providing healthcare technology solutions and telecommunications services across Canada.
Title
Abraham Gomez holds the position of Tier 3 Support and Implementation Specialist at Telus. His role focuses on providing advanced-level support and facilitating the implementation of the company's healthcare monitoring systems.
Education and Expertise
Abraham studied at École De Technologie Supérieure where he pursued and achieved a doctorate in Philosophy. His academic journey spanned from 2011 to 2015. This educational background provided him with a strong analytical foundation and deep understanding of complex problems and solutions.
Deployment and Configuration Specialist
Since June 2015, Abraham has been responsible for the deployment and configuration of new versions of RPM Home Health Monitoring systems at Telus. His responsibilities include ensuring the effective roll-out of these systems to both clinical and patient stations.
Facilitator of Technical Escalations
In his role, Abraham acts as a facilitator in escalating technical issues. He coordinates between the 2nd level support team, product management team, and development team to resolve technical problems. This ensures that commitments to both external and internal customers are met promptly.
Documentation of Support Procedures
Abraham meticulously documents all procedures involved in resolving technical issues. This includes both during deployment of new systems and throughout the day-to-day activities. This documentation ensures consistency and clarity in handling and resolving support queries.