Abu Hanif Mridha
About Abu Hanif Mridha
Abu Hanif Mridha is an Operations Manager at TELUS in Vancouver, British Columbia, Canada, with a background in technical support, engineering, and project management.
Current Position at TELUS
Abu Hanif Mridha is currently serving as an Operations Manager at TELUS in Vancouver, British Columbia, Canada. In this role, he focuses on managing operations, ensuring high customer satisfaction, and implementing strategic process improvements. His expertise and management skills have been crucial in driving efficiency and effectiveness within the team.
Previous Roles at TELUS
Prior to his current role, Abu Hanif Mridha worked as a Technical Support Specialist at TELUS for five months in 2020. In this position, he managed a team of technical support specialists, focusing on efficient problem resolution and high levels of customer satisfaction. His contributions included implementing process improvements that led to a 15% reduction in operational costs and developing training programs to enhance team productivity.
Work Experience at Fluxwerx Illumination
Abu Hanif Mridha has a diverse background at Fluxwerx Illumination where he took on various roles from 2018 to 2020. He started as an Assembler ll and later became a Tester. His commitment and performance earned him the 'Employee of the Month' accolade. Notably, he played a key role in the successful launch of a new product line, contributing to a 10% increase in sales.
Career Path in Engineering and Management
Abu Hanif Mridha's career trajectory includes significant roles in different sectors. He worked as a Warehouse Worker at Express Container Management Inc. and as an Assistant Manager at MM Computer Gallery in Bangladesh. At IT Consultants Limited in Dhaka, he progressed from a Field Support Engineer to a Senior Support Engineer over five years, during which he volunteered as a mentor for junior engineers, guiding them in career development.
Educational Background
Abu Hanif Mridha holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from Ahsanullah University of Science and Technology, completed in 2015. He also achieved a Diploma in Electronics Engineering from Sylhet Polytechnic Institute in 2010. Additionally, he completed courses in Computer Basic Application at NCIIT in 2011 and received his Secondary High School Certificate in Science from Victoriya High School in 2006.
Certifications and Training
Certified in advanced project management techniques, Abu Hanif Mridha has effectively applied these skills in his role at TELUS, successfully managing complex projects. His ability to lead and train new hires has significantly contributed to enhancing team productivity and knowledge retention.