Agata Dylewski
About Agata Dylewski
Agata Dylewski is the Technical Support Team Manager at TELUS in Vancouver, Canada, with a background in talent acquisition, client care, and sales management.
Technical Support Team Manager at TELUS
Agata Dylewski currently holds the position of Technical Support Team Manager at TELUS in the Vancouver, Canada Area. In this role, she partakes in the on-call manager rotation and other management coverage for the technical support team. She has implemented and tracked performance objectives and measures to enhance both team member and customer satisfaction, while ensuring operational excellence and cost effectiveness. Her leadership approach includes embracing changes in CTO and KPI management strategies, balancing productivity, client experience, and engagement results.
Talent Acquisition Consultant at TELUS
In 2021, Agata Dylewski served as a Talent Acquisition Consultant at TELUS for 7 months in Vancouver, British Columbia, Canada. During this period, she was responsible for recruiting talent, setting expectations, and ensuring a smooth onboarding process. Her work contributed to building strong teams within the organization by identifying and securing top talent.
Client Care Representative at TELUS
From 2015 to 2018, Agata Dylewski worked as a Client Care Representative at TELUS in the Vancouver, Canada Area. In this role, she provided direct support to clients, addressing their needs and concerns. Her role involved strong communication skills and a customer-focused approach, which helped in maintaining high levels of client satisfaction.
Sales Associate at Rochells Jewellers
Between 2013 and 2015, Agata Dylewski was employed as a Sales Associate at Rochells Jewellers in Central City. In this position, she engaged with customers, provided product recommendations, and managed sales transactions. Her role at Rochells Jewellers required strong interpersonal skills and a thorough understanding of the products offered.
Manager at CPI Corp.
Agata Dylewski worked as a Manager at CPI Corp. in Whiterock from 2012 to 2013. During her tenure, she was responsible for overseeing daily operations, managing staff, and ensuring the delivery of quality customer service. Her managerial skills were crucial in maintaining efficient operations and meeting the company's business objectives.
Education at British Columbia Institute of Technology
Agata Dylewski studied New Media Design and Web Development at the British Columbia Institute of Technology and achieved a Senior Management certificate, completing her studies from 2011 to 2012. This educational background provided her with skills in design, web development, and management principles.
Education at Kwantlen University College
Agata Dylewski attended Kwantlen University College from 2009 to 2010, where she studied Business. Her education at Kwantlen University College equipped her with foundational business knowledge, which has been instrumental in her professional development and career progression.