Agustin Gonzalo
About Agustin Gonzalo
Agustin Gonzalo is a Claims Support Specialist at TELUS, with extensive experience in customer support and fraud investigation, primarily within the Airbnb sector.
Title and Current Role at TELUS
Agustin Gonzalo is currently employed as a Claims Support Specialist (Airbnb) at TELUS in the Cork Metropolitan Area. He began his role at TELUS in December 2019. His responsibilities include handling property damage cases, mediating financial disputes, verifying facts, and determining resolutions based on internal policies. His role requires a high level of expertise in professional customer care and dispute resolution.
Previous Experience at Voxpro
Prior to his current position at TELUS, Agustin Gonzalo worked at Voxpro in various roles related to Airbnb. From 2017 to 2020, he served as an Emergency Responses Specialist, where he managed critical incidents and provided immediate support. Simultaneously, from 2016 to 2019, he worked as a Payment Fraud Specialist, investigating potential financial fraud and brand risks. Before these roles, from 2014 to 2016, he provided customer support for Airbnb services, honing his skills in professional customer care and dispute resolution.
Experience at Marriott International
Before joining Voxpro, Agustin Gonzalo was employed by Marriott International as a Global Reservations Sales & Customer Care Representative. Over his three-year tenure from 2011 to 2014, he was responsible for managing global reservations and providing customer care services. This role provided him with foundational experience in the hospitality industry and customer service, which he later applied to his roles at Voxpro and TELUS.
Education and Expertise in Gastronomic and Hotel Management
Agustin Gonzalo studied at the University of San Martin, where he pursued a Bachelor's degree in Gastronomic and Hotel Management. He completed his degree over a four-year period from 2003 to 2007. This academic background provided him with a solid foundation in the hospitality industry, which has informed his professional career in customer service, dispute resolution, and claims support.