Ahmad Parsaei
About Ahmad Parsaei
Ahmad Parsaei is a Quality Analyst at TELUS in Montreal, Quebec, Canada, with extensive experience in customer service and technical troubleshooting.
Quality Analyst at TELUS
Ahmad Parsaei currently holds the position of Quality Analyst at TELUS, located in Montreal, Quebec, Canada. He is responsible for maintaining high standards of quality across various projects and collaborates closely with engineer groups to ensure seamless network support. Ahmad is involved in preparing guideline and procedure documents to enhance technical support processes. His role at TELUS highlights his strong analytical and problem-solving skills, essential for maintaining quality in a competitive environment.
Previous Experience at Ericsson
Ahmad Parsaei worked at Ericsson as an ICT Engineer–Network Support Specialist from 2015 to 2018. During his tenure at the Ericsson office in Vaudreuil-Dorion, QC, he was dedicated to supporting network infrastructure and ensuring operational efficiency. Ahmad played a pivotal role in maintaining more than 300 network products such as Microsoft Server, Linux Server, Cisco equipment, and Virtualization technologies.
Technical Support Roles in Iran
Ahmad Parsaei has extensive experience in technical support, having worked in Tehran, Iran. He worked at DOTCOM SYSTEMS from 2006 to 2013, providing technical support services for seven years. Before that, he spent one year at easy Company as Technical Support from 2005 to 2006. His roles involved tackling complex technical troubleshooting tasks and delivering customer service, helping him build a solid foundation in the tech support domain.
Education and Certifications
Ahmad Parsaei studied at CEGEP - John Abbott College, where he completed an AEC in Computer Network Administration from 2014 to 2015. Additionally, he holds a Bachelor of Applied Science (B.A.Sc.) in Applied Physics from Shahid Beheshti University, accomplished from 1993 to 1998. He also attended Montreal English Adult School and kharazmi, though specific details about his studies there are not provided.
Expertise in Google Cloud Platform
Since February 2019, Ahmad Parsaei has been working with Google Cloud Platform - Infrastructure, contributing to over 12 years of experience in customer service and technical troubleshooting. His expertise includes working independently and as part of a team to ensure seamless support and operations. Ahmad excels in multitasking in high-pressure environments, demonstrating his strong problem-solving capabilities and technical acumen.