Ajith John
About Ajith John
Ajith John is a Business Analyst at TELUS in Edmonton, Alberta, with extensive experience in customer service and training roles.
Current Role at TELUS
Ajith John is currently working at TELUS in Edmonton, Alberta, Canada as a Business Analyst. His role involves analyzing business processes, identifying areas for improvement, and implementing innovative solutions. Ajith's expertise in business analytics is leveraged to support various channel teams, including Dealers, D2C, and Retail, providing application support and incident management.
Previous Experience at TELUS
Ajith John has a long-standing relationship with TELUS, having worked in different capacities over several years. From 2016 to 2017 and again from 2018 to 2019, he served as a Business Analyst. His earlier tenure at TELUS from 2012 to 2018 was focused on improving customer service experiences, where he contributed to frontline agents' efficiency through process improvement initiatives.
Professional Background Before TELUS
Before joining TELUS, Ajith John gathered substantial experience in the training and development sector. He worked as a Deputy Manager - Training and Development (Customer Service) at Canara HSBC Life in 2011, targeting employee training on product, process, and behavioral skills. Prior to that, he was a Deputy Manager - Training and Development (Operations) at Max New York Life Insurance Co. Ltd. from 2006 to 2011, transitioning to this role from his position as Deputy Manager - Operations.
Early Career at Vodafone
Ajith John started his career at Vodafone, where he held the position of Customer Service Executive from 2004 to 2006. During his tenure, he gained comprehensive experience in various customer service roles, which laid the foundation for his skills in managing client relationships and improving service delivery.
Education and Certifications
Ajith John holds a Business Analysis certification from the University of Alberta. He also completed a Bachelor's in Science with a focus on Information Technology from Karnataka State Open University, assessed by IQAS for Canadian equivalency. Furthermore, Ajith completed Six Sigma Green Belt training from Motorola University, equipping him with the skills to enhance process efficiency through structured quality management.