Alan Lam
About Alan Lam
Alan Lam is a Loyalty & Retention Specialist at TELUS with over 7 years of experience in customer service and sales. He also serves as a Supply Technician in the Canadian Forces and has a diverse background in banking and hospitality management.
Current Position at TELUS
Alan Lam currently holds the position of Loyalty & Retention Specialist at TELUS. He has been in this role for over 7 years, where he focuses on implementing and maintaining strategies to retain customer loyalty. His extensive experience in customer service and sales is crucial to his current responsibilities, building lasting relationships with clients and enhancing the company's retention metrics.
Previous Experience at HSBC Bank Canada
Alan Lam has worked in various capacities at HSBC Bank Canada over approximately 7 years. His roles ranged from Operations Specialist to Customer Service Specialist. Notably, he held the position of Operations Risk Administration Specialist in Vancouver for 2 years, followed by CMB Support Associate for one year in Burnaby, and Operations Specialist from 2013 to 2015. This diverse banking experience has equipped him with a strong understanding of financial operations and customer management.
Role in the Canadian Forces
Alongside his corporate roles, Alan Lam serves as a Supply Technician in the Canadian Forces. This position involves managing logistics and supplies, highlighting his capability in handling both strategic operations and detailed logistical tasks. His service in the Canadian Forces underscores his commitment to serving and supporting his team.
Educational Background
Alan Lam's educational journey includes a Bachelor's Degree in Economics from Simon Fraser University, where he studied from 2004 to 2006. He also completed the University Transfer Program at Langara College from 2002 to 2004. Additionally, he holds a Hospitality Management Program certificate from North America Educational Institute, achieved between 2004 and 2006. His academic background provides a solid foundation for his roles in customer service and logistics.
Career in Hospitality and Early Roles
Before his tenure at HSBC Bank Canada, Alan Lam worked in the hospitality industry, including a role as Night Audit/Guest Service Agent at Comfort Inn Downtown from 2006 to 2007. He also served as a Server/Waiter at The One Restaurant for 6 months in 2013. These early roles in hospitality management have contributed to his skilled approach in customer service, enhancing his capability in handling client interactions effectively.