Alejandra Michelle Vela
About Alejandra Michelle Vela
Alejandra Michelle Vela is a Team Manager at TELUS, specializing in Customer Experience for Health Benefits Management & Pharmacy Solutions, with over a decade of experience in customer service and management roles across various industries.
Title
Alejandra Michelle Vela holds the position of Team Manager at TELUS, focusing on Customer Experience, Health Benefits Management, and Pharmacy Solutions.
Company
Alejandra Michelle Vela currently works at TELUS in Montreal, Quebec, Canada. TELUS is a major Canadian telecommunications company providing a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Her role revolves around managing customer experience within the segment of Health Benefits Management and Pharmacy Solutions.
Education and Expertise
Alejandra earned a degree in Public Relations from McGill University, where she studied from 2011 to 2014. She further enhanced her expertise with a certificate (A.E.C.) in Event Planning from Collège LaSalle, Montréal, completed in 2010. Her background in these fields supports her skills in managing customer relations, particularly in industries requiring high levels of client interaction, such as retail and healthcare.
Background
Alejandra Michelle Vela has held a variety of managerial roles in multiple sectors, notably retail and airlines. She served as Customer Experience Manager for Airport Operations at Air Canada in Toronto, and as Store Director and Sales Manager for luxury retail brands such as Tara Jarmon Officiel and Michael Kors in Madrid, Spain. Prior to these roles, she worked as a Fraud Analyst at the Royal Bank of Canada and as an Insurance Advisor Representative at RBC Insurance in Mississauga, Ontario.
Achievements
Alejandra has a diverse professional background spanning over a decade, with experience managing customer service and operations in different industries and countries. She transitioned from retail management roles in Spain to managerial positions in the airline industry in Canada, demonstrating adaptability and extensive knowledge in customer experience management. Her career progression includes roles such as Deputy Brand Manager at TOPSHOP TOPMAN and Assistant Store Manager at Michael Kors in Laval, Quebec.