Alessia Ferrara
About Alessia Ferrara
Alessia Ferrara is an Account Manager at TELUS, with a background in sales and a Bachelor of Commerce in Human Resource Management from the John Molson School of Business.
Title
Alessia Ferrara currently holds the position of Account Manager at TELUS. She transitioned to this role in March 2021, bringing with her a wealth of experience in client services and sales.
Company
Alessia is employed by TELUS, a prominent telecommunications company. In her role as Account Manager, she is responsible for managing client accounts, ensuring satisfaction, and driving business growth through effective relationship management.
Education and Expertise
Alessia graduated from the John Molson School of Business with a Bachelor of Commerce in Human Resource Management, completing her studies from 2015 to 2019. Her educational background has provided her with a strong foundation in business principles and HR management, which she applies in her professional roles.
Background
Prior to becoming an Account Manager, Alessia worked as a Sales Representative at TELUS for five years, from 2016 to 2021. Her tenure in sales, particularly at the Eaton Centre location, allowed her to develop significant expertise in client services, negotiation, and professionalism.
Skills and Professionalism
Throughout her career, Alessia has developed extensive skills in negotiation, diplomacy, and issue resolution. She is recognized for her ability to quickly identify and resolve issues with high efficiency and superior quality. Her strong work ethic and belief in teamwork are central to her approach to meeting company goals and incentives.