Alex Winikoff
About Alex Winikoff
Alex Winikoff is a Sr. Business Analyst at TELUS in Edmonton, Alberta, Canada, with a diverse background in customer service, technical support, and managerial roles.
Company: TELUS
Alex Winikoff is currently employed at TELUS in Edmonton, Alberta, Canada, as a Sr. Business Analyst. Prior to this role, Alex was a Business Analyst at the same company from 2020 to 2022. Earlier, he served as Network Support from 2017 to 2020. Alex specializes in Fibre Self-Install, Conversational AI, and Visual Support (AR/AI) at TELUS.
Title: Sr. Business Analyst
As a Sr. Business Analyst at TELUS, Alex Winikoff focuses on enhancing business operations and leveraging technological solutions. His expertise includes Fibre Self-Install, Conversational AI, and Visual Support (AR/AI), indicating a strong background in both technical and analytical areas.
Education and Expertise
Alex Winikoff holds a Master of Arts (MA) in Political Science from the University of Waterloo, completed in 2014. He also earned a Bachelor of Arts (BA) in History and Political Science from Concordia University in 2010. Additionally, he achieved a DEC in Social Sciences - Law and Society from Dawson College in 2005. His educational background is complemented by specialized skills in fibre self-install technologies, conversational AI, and augmented reality/AI visual support.
Professional Background
Alex Winikoff's career spans various roles and industries. Before his current position at TELUS, he held multiple managerial roles at Indigo in Edmonton, focusing on Adult Reading & Lifestyle, Visual Merchandising & Tasking, and !ndigoKids. He also gained experience in customer service and claims adjustment at Chubb Insurance Company of Canada, AGF Trust Company/B2B Bank, and CIBC. His early work included roles as a Research Assistant and Teaching Assistant at the University of Waterloo.