Alexandra Radu
About Alexandra Radu
Alexandra Radu is a Customer Service Specialist at TELUS, focusing on loyalty and retention for Koodo monthly phone service subscriptions in Bucharest, Romania.
Current Role at TELUS
Alexandra Radu currently serves as a Customer Service Specialist (Loyalty and Retention Representative) at TELUS, specifically with CallPoint New Europe SRL, based in Bucharest, Romania. In her current role, she handles loyalty retention, escalations, and cancellations for Koodo monthly phone service subscriptions. Her responsibilities also include providing support for both English and French-speaking mobile service users from Canada, particularly for Koodo, PC Mobile, and Public Mobile. Alexandra often resolves issues without the need for escalation, showcasing her expertise and problem-solving abilities.
Previous Experience in Sales and Marketing
From 2014 to 2016, Alexandra worked at AG Comexim S.R.L as a Sales and Marketing Specialist in Bucharest, Romania. Her two-year tenure at the company allowed her to develop a strong foundation in sales and marketing strategies. Alexandra's experience in this role contributed to building her skills in customer interaction and handling various marketing projects, which have been beneficial in her subsequent roles in customer service.
Role at EMI Corporation
Between 2012 and 2013, Alexandra held the position of Assistant Manager at EMI Corporation in Bistrita-Nasaud County, Romania. During her one-year tenure, she was responsible for assisting in managerial duties, which likely included administrative tasks, coordinating schedules, and supporting senior management in daily operations.
Educational Background
Alexandra Radu completed her Bachelor's degree in Economics from the University of „Babeș-Bolyai” Cluj-Napoca, Faculty of European Studies, where she studied Institutional European Management. This four-year program, which she attended from 2008 to 2012, provided her with a comprehensive understanding of economic principles and European institutional management.
Career Progression in Customer Support
In 2016, Alexandra started as a customer support agent for Koodo monthly customers. She handled a variety of inquiries related to bills, number changes, device orders, rate plans, add-ons for roaming or long distance, call forwarding, mobile data usage, and network or phone troubleshooting. Later, she transitioned to supporting prepaid customers from Public Mobile, Koodo Prepaid, and PC Mobile, where she often resolved tech-related issues independently. Due to her high performance, she was promoted to a pilot project for the Payment Department, focusing on payment arrangements to prevent account suspensions. Her continuous performance recognition has led to her current position in loyalty and retention, dealing with direct customer calls and other agents’ escalations.