Alexandre L.
About Alexandre L.
Alexandre L. is a Technical Customer Service Agent II at TELUS with over 10 years of experience in customer relationship management and a strong technical background in networking and telephony systems.
Current Position at TELUS
Alexandre L. currently serves as a Technical Customer Service Agent II - THPS at TELUS in the Montreal, Canada Area. His responsibilities involve providing technical support and troubleshooting for customers. Alexandre employs his strong technical background to resolve problems efficiently, ensuring customer satisfaction and maintaining lasting customer relationships.
Experience at Imperial Tobacco Canada
Alexandre L. held multiple positions at Imperial Tobacco Canada between 2011 and 2016. He began as an Inside Sales Team Leader, then transitioned to Inside Sales Operations Support & Call Quality Monitoring for three years. Later, he worked as a Marketing Systems Analyst. His roles focused on sales operations, quality monitoring, and marketing systems, where he applied his analytical skills and collaborated across departments.
Professional Background at Bell
From 2004 to 2009, Alexandre L. worked as an Inside Sales Representative at Bell in the Montreal, Canada Area. His five-year tenure involved managing customer relationships and providing sales support. Alexandre demonstrated strong communication skills and a commitment to first call resolution, which significantly contributed to customer satisfaction.
Technical Expertise and Certifications
Alexandre L. has a robust technical background, with expertise in networking technologies such as TCP/IP, WAN, LAN, WLAN, VPN, Firewall, EIGRP, and OSPF. He is skilled in telephony systems including SIP, H323, Cisco, Avaya VM Pro, and Asterisk. Alexandre is proficient with various applications and operating systems like Windows OS, Server editions, VMware, SAP, Cacti, and Wireshark. His hardware experience includes routers, switches, desktops, laptops, and printers.
Education and Professional Training
Alexandre L. studied at Collège Montmorency, achieving an AEC in Networking and VoIP from 2015 to 2016. Additionally, he earned a Certificate from Université du Québec à Montréal between 2011 and 2016. His education provided him with a solid foundation in networking technologies and computer hardware, which he applies in his professional roles.
Coaching and Leadership
Throughout his career, Alexandre L. has coached teams of over 10 employees in sales and service techniques. His experience includes training staff on customer relationship management and technical troubleshooting, fostering a collaborative and high-performing work environment. Alexandre's emphasis on communication and teamwork has been instrumental in achieving business objectives.