Alexia Riches, MBA
About Alexia Riches, MBA
Alexia Riches, MBA, is a Senior Program Manager at TELUS in Calgary, Alberta, Canada, with extensive experience in project and change management.
Current Role at TELUS
Alexia Riches currently holds the position of Senior Program Manager at TELUS in Calgary, Alberta, Canada. In this role, she is responsible for leading complex programs that align with the company's strategic objectives. Her tenure at TELUS has been marked by her involvement in transformational customer experience programs and challenging the status quo to drive performance improvements.
Previous Roles at TELUS
Alexia Riches has an extensive career history with TELUS, having held various positions over the years. She previously served as Senior Project Manager from 2013 to 2017 in the Vancouver, Canada Area. In 2013, she worked as Business Readiness for 5 months in Calgary, Canada Area, and from 2009 to 2013, she was a Team Manager in Calgary, Alberta. Earlier in her career, she was a Channel Care Agent from 2007 to 2009.
Education and Academic Background
Alexia Riches holds an Executive Master of Business Administration (M.B.A.) degree from Queen's University, completed between 2015 and 2017. She also has a Bachelor of Commerce (B.Com.) degree from the University of Calgary, earned between 2012 and 2014. Additionally, she studied Business Fundamentals at the China Europe International Business School (CEIBS) and attained a certificate in 2016 after an 11-month program.
Change Management Expertise
Alexia Riches has demonstrated strong expertise in change management. She developed and executed a change management plan for an enterprise-wide performance development transformation at TELUS. Furthermore, she supported over 180 change champions across TELUS, helping them to execute individualized change management plans effectively.
Skills and Professional Competencies
With a comprehensive skill set, Alexia Riches excels in coaching, customer satisfaction, team building, contact centers, HR programs, and overall management. She is a seasoned program and project management professional, bolstered by her Executive MBA from Queen's University. Her experience and skills equip her to lead and manage transformational initiatives successfully.