Ali Abbasnejad
About Ali Abbasnejad
Ali Abbasnejad is a Design Specialist II at TELUS in Toronto, Canada, with over 17 years of experience in the telecommunications industry.
Current Position at TELUS
Ali Abbasnejad is currently employed as a Design Specialist II at TELUS in the Toronto, Canada area. His responsibilities include leading the architecture, design, evolution, and support of Customer Experience Management (CEM) solutions. He consolidates business and technical requirements from different stakeholders and participates in technology evaluations as the ecosystem evolves.
Previous Roles at TELUS and Other Companies
Ali Abbasnejad has a rich history of roles in the telecommunications sector. Before his current role, he worked at TELUS as a Business Analyst from 2015 to 2017 in Ontario, Canada. Prior to that, he was employed at DependableIT as Technical Support for 3 months in 2015, and at MTN as a Wireless Core Network Planner and Optimizer from 2010 to 2014. His earlier positions include roles at Huawei as a Wireless Core Switch Support Engineer from 2008 to 2010, at Fanava as a Network Engineer from 2006 to 2008, and at Asre Danesh Afzar as a Network Engineer from 2003 to 2006.
Educational Background
Ali Abbasnejad has a solid educational background in computer sciences. He studied at Shahed University where he earned a B.Sc. in Computer Sciences, specializing in Hardware Engineering, from 1997 to 2002. Furthermore, he enhanced his skills by studying various business-related courses at The Centre for Skills Development & Training in 2014, achieving Enhanced Language Training (ELT).
Skills and Expertise
With over 17 years of experience in the telecommunications industry, Ali Abbasnejad has developed robust skills in troubleshooting, fault isolation, root cause analysis, and problem-solving. He is proficient in telecommunication protocols such as SS7, ISDN, TCP/IP, and numerous others. His technical expertise also extends to GSM, UMTS, LTE, and 5G network design and architecture, and he is familiar with tools like Astellia T&A and AA, Tektronix Iris and Geoprobe, Netscout nGenius, and IBM TNF.
Collaborative Efforts and Team Environment
Ali Abbasnejad possesses strong collaborative skills, having experience working in cross-functional teams. He collaborates closely with network, device, and service subject matter experts (SMEs) and data scientists to drive process improvements based on data-driven insights. His role involves driving the understanding and adoption of Customer Network Analytics at TELUS.