Ali Karout
About Ali Karout
Ali Karout is a Help Desk Specialist at TELUS in Montreal, Quebec, Canada, managing call center queues and leading a team of contact center representatives.
Title
Ali Karout is a Help Desk Specialist at TELUS in Montreal, Quebec, Canada. His role involves managing call center queues to maintain acceptable service levels, leading a team, and handling executive escalations.
Company
Ali Karout is currently employed at TELUS, a major telecommunications company, where he fulfills the role of Help Desk Specialist. He has been with TELUS for several years, contributing to their service quality and technical support operations.
Previous Experience
Before joining TELUS, Ali Karout worked at touch Lebanon as a Team Manager - Contact Center. He served in this role for nine years, from 2010 to 2019, gaining significant experience in contact center management and team leadership.
Education and Expertise
Ali Karout holds a Bachelor's Degree in Marketing from the Lebanese American University. He completed his degree between 2007 and 2009. His educational background in marketing complements his extensive experience in customer support and team management.
Responsibilities and Roles
At TELUS, Ali Karout leads a team of contact center representatives, focusing on performance management through monthly one-on-one meetings. He organizes monthly team meetings to motivate and update the team on products and services. Additionally, he is responsible for outlining actions during outages and communicating updates to the executive team. Ali also creates and presents performance reports to management, handles executive escalations for technical issues, coaches new employees, and assists with internal or multifunctional department projects or programs.