Alijah Ibrisbegovic
About Alijah Ibrisbegovic
Alijah Ibrisbegovic is a Specialist in Loyalty and Retention at TELUS with over 8 years of experience in the telecommunications industry.
Title and Role at TELUS
Alijah Ibrisbegovic currently serves as a Specialist in Loyalty and Retention at TELUS. In this role, Alijah is responsible for developing and implementing strategies aimed at retaining existing customers and enhancing their loyalty to the TELUS brand. The main responsibilities include analyzing customer data, identifying retention challenges, and creating proactive measures to address them.
Career Experience in Telecommunications Industry
Alijah Ibrisbegovic boasts over 8 years of experience in the telecommunications industry, primarily focused on customer loyalty and retention. This extensive experience in the field provides a solid foundation in understanding customer needs, improving customer satisfaction, and developing retention strategies.
Professional Background at Bell
Before joining TELUS, Alijah Ibrisbegovic worked at Bell for 4 years in the Bell Residential Services division from 2011 to 2015. During this tenure, Alijah accumulated valuable experience in managing residential customer accounts, improving service delivery, and enhancing customer engagement.
Early Career at Shoppers Drug Mart
Alijah Ibrisbegovic's career began at Shoppers Drug Mart, where Alijah worked in customer service from 2008 to 2011. This initial role provided important experience in dealing directly with customers, addressing their concerns promptly, and maintaining a high level of customer satisfaction.
Education and Academic Qualifications
Alijah Ibrisbegovic holds a bachelor's degree from George Brown College. This academic background laid the groundwork for Alijah's professional endeavors in customer service, loyalty, and retention strategies within the telecommunications industry.