Allison Dulmage
About Allison Dulmage
Allison Dulmage is the Team Manager Residential Tech Ops at TELUS in Calgary, Alberta, Canada, with over a decade of experience in various managerial roles within the company.
Current Role at TELUS
Allison Dulmage currently holds the position of Team Manager Residential Tech Ops at TELUS in Calgary, Alberta, Canada. She has been in this role since January 2021, managing the operations associated with residential technology services. Her responsibilities include overseeing tech support strategies and ensuring optimal customer satisfaction.
Previous Experience at TELUS
Before her current role, Allison Dulmage served in various managerial capacities at TELUS. She was the Team Manager - Client Care from 2019 to 2021, Team Manager Retention for 10 months in 2019, and Team Manager Technical Support for 3 months in 2018. Additionally, from 2012 to 2018, she worked as a Loyalty Representative, gaining extensive experience in customer retention and technical support within the telecommunications sector.
Educational Background
Allison Dulmage pursued her education in Hotel and Restaurant Management at Algonquin College of Applied Arts and Technology, earning a Diploma with Honours between 2002 and 2004. She furthered her studies at the Southern Alberta Institute of Technology (SAIT), achieving a qualification in Business Administration and Management. Her diverse educational background contributes to her multifaceted skill set in management and customer service.
Career Progression at TELUS
Allison Dulmage has been with TELUS for over a decade, starting as a Loyalty Representative in 2012. Throughout her tenure, she has transitioned through various managerial roles, demonstrating her adaptability and leadership skills. Her journey through positions like Team Manager - Client Care, Team Manager Retention, and Team Manager Technical Support has laid a strong foundation for her current role as Team Manager Residential Tech Ops.
Experience in Customer Retention and Technical Support
With extensive experience in customer retention and technical support, Allison Dulmage has honed her skills in both areas over her career at TELUS. Her roles have involved managing client care, retention strategies, and technical support operations. This experience enables her to effectively lead her team in providing excellent service and support to residential tech customers.