Allison Lewis
About Allison Lewis
Allison Lewis is a Senior Business Systems Analyst at TELUS, specializing in Enterprise Service Asset and Configuration Management in Toronto, Canada.
Company
Allison Lewis currently works at TELUS, a major telecommunications company in Toronto, Canada. At TELUS, she holds the position of Senior Business Systems Analyst in the Enterprise Service Asset and Configuration Management (SACM) division. In her role, she manages various aspects of the SACM operations, including leading offshore teams and implementing new tools and technologies.
Title
Allison Lewis holds the title of Senior Business Systems Analyst, specializing in Enterprise Service Asset and Configuration Management (SACM) at TELUS. In this capacity, she is responsible for overseeing SACM processes, managing offshore teams, and driving the implementation of new technologies and process improvements within the company.
Education and Expertise
Allison Lewis earned a Bachelor of Fine Arts (BFA) degree in Fine Art and Art History from Queen's University, where she studied from 1994 to 1998. Despite her academic background in arts, she has built a successful career in IT and business systems analysis. Her expertise lies in areas such as IT service transformation, asset management, and process optimization.
Background
Before joining TELUS, Allison Lewis amassed considerable experience in technical support roles. She worked as a Network Support Specialist at JCI Corporation in Toronto, Ontario, Canada, for three months in 2001. Prior to that, she held the position of Technical Support Consultant at Rogers from 1999 to 2001. These roles helped her develop a robust understanding of network support and technical consulting, laying the foundation for her current expertise in business systems analysis.
Achievements
At TELUS, Allison Lewis has made significant contributions to the Enterprise Service Asset and Configuration Management (SACM) team. She manages an off-shore SACM team, leads the implementation of the Whatfix self-help overlay tool, and serves as the knowledge management prime. In this role, she oversees the SACM training website, and training documentation, and runs live training sessions. Additionally, she acts as the process prime for two multi-year IT Service Transformation projects, supporting technologies like BMC ITSM Asset Management, Google Sites, SharePoint, and Jira.