Amanda Pounder
About Amanda Pounder
Amanda Pounder is a Technical Customer Service Agent I at TELUS in Montreal, Canada, with over 15 years of experience in customer service and technical support roles. She transitioned from a culinary career to the tech industry, showcasing her versatility and adaptability.
Title
Amanda Pounder currently works as a Technical Customer Service Agent I at TELUS, located in the Montreal, Canada Area.
Company
Amanda Pounder is employed by TELUS, a leading Canadian telecommunications company. She has been with TELUS in various roles for over 15 years, including positions such as MSA Specialist, Business Helpdesk Specialist, and Channel Care Analyst. Her extensive tenure at the company highlights both her dedication and expertise in customer service and technical support.
Education and Expertise
Amanda studied at Dawson College, achieving certifications in the Preparation for Cisco and CompTIA Linux+ Certification Program from 2014 to 2015. She also attended Pearson Adult and Career Center, where she studied Professional Cooking and achieved a DVS from 2003 to 2004, followed by the Contemporary Cooking program in 2004. Amanda’s diverse educational background underlines her versatility, as she transitioned from a culinary career to one in technical customer service.
Background
Amanda started her career at Sheraton Hotels & Resorts as a cook, working there for three years from 2004 to 2007. She then transitioned to the tech industry, joining TELUS as a Customer Service Representative in 2007. Over the years, she progressed through various roles at TELUS, including Business Help Desk Specialist and Channel Care Analyst. Her career journey showcases her adaptability and commitment to professional development in different fields.
Achievements
Amanda has more than 15 years of experience in customer service and technical support. During her tenure as an MSA Specialist at TELUS, she supported Google Cloud and GSuite products. Her extensive work history at TELUS, coupled with her technical certifications, demonstrates her capability in handling complex customer service issues and adapting to various technological domains.