Ammar Ayaz
About Ammar Ayaz
Ammar Ayaz is a Business Analyst 2 (English & French) at TELUS Health and Payment Solutions in Toronto, Canada, with extensive experience in various roles within the company and a background in Business Technology Management and E-Commerce.
Company
Ammar Ayaz is currently employed at TELUS Health and Payment Solutions, located in the Toronto, Canada Area. Ammar's responsibilities span across various roles, predominantly focused on business analysis, training, and technical support in both English and French.
Title
Ammar Ayaz holds the position of Business Analyst 2 (English & French) at TELUS Health and Payment Solutions. His work involves engaging in detailed analysis and documentation to support the company's health and payment solutions services.
Education and Expertise
Ammar Ayaz earned his Bachelor of Commerce (BCom) in Business Technology Management from Ryerson University, studying from 2010 to 2014. Prior to that, he completed an Advance Diploma in E-Commerce/Electronic Commerce from Sheridan College, undertaking his studies from 2006 to 2010. He also completed a French immersion high school program at Ecole Secondaire Etienne Brule, focusing on French Studies from 2003 to 2006.
Professional Background
Ammar Ayaz has accumulated extensive professional experience through various roles. He started as a Health And Safety Manager at McDonald's Canada in Dixie Mississauga from 2006 to 2014. He then worked as an Operations Supervisor at Exel in Brantford for a short period in 2014. He joined TELUS Health and Payment Solutions as a Bilingual Technical Analyst Tier2 (English/French) in Mississauga, holding this position from 2014 to 2017. His later roles at TELUS included Bilingual Training Prime, Learning Specialist, and his current role, Business Analyst 2, all based in the Toronto area.
Achievements
Throughout his career at TELUS Health and Payment Solutions, Ammar Ayaz has implemented new services for three product lines on a continuous basis. He has achieved a 10% reduction in incoming work demand annually through process optimization. Additionally, he has created user stories, conducted product testing before launch, developed training content and job aids, and trained team members for successful project launches. Ammar has also forecasted demand for full-time equivalent (FTE) count and provided real-time feedback to management to optimize queue management to meet service level agreements (SLAs).