Amol Bedi, Csm, Itil
About Amol Bedi, Csm, Itil
Amol Bedi is a Business Analyst II at TELUS in Toronto, Ontario, Canada, with a background in operations analysis, service desk coordination, and technical support.
Current Role at TELUS
Amol Bedi currently holds the position of Business Analyst II at TELUS in Toronto, Ontario, Canada. He started this role on October 1, 2021. In this capacity, he is responsible for analyzing business processes and optimizing solutions to improve efficiency. His role involves collaborating with various teams to ensure seamless integration of business strategies and IT solutions.
Previous Experience at RBC
Before joining TELUS, Amol Bedi worked at RBC as an Operations Analyst in Workforce Management from 2020 to 2021. During his tenure in Mississauga, Ontario, Canada, he focused on improving operational efficiency and workforce planning. His work involved analyzing workforce data, preparing reports, and helping to optimize resource allocation.
Experience at Coreio Inc.
Amol Bedi served as a Service Desk Coordinator at Coreio Inc. from 2019 to 2020 in Toronto, Canada Area. In this role, he managed and coordinated service desk activities, providing efficient IT support and improving client satisfaction through effective problem resolution. His work focused on streamlining service desk operations and ensuring timely resolution of technical issues.
Educational Background
Amol Bedi achieved his Bachelor of Commerce (BCom) in Business Technology Management from Ryerson University, where he studied from 2015 to 2019. This educational background has equipped him with a strong foundation in business management and technology integration, essential for his roles in business analysis and IT service management.
Professional Certifications
Amol Bedi is certified as a ScrumMaster (CSM) and holds ITIL certification. These certifications demonstrate his knowledge and skills in agile methodologies and IT service management, respectively. They enable him to apply best practices in his roles and contribute to efficient project and service management.