Anayancy Ocampo, MBA
About Anayancy Ocampo, MBA
Anayancy Ocampo, MBA, is an Operations Manager at TELUS in Folsom, California, with over 20 years of experience in customer service and operations management across various industries.
Operations Manager at TELUS
Anayancy Ocampo is currently serving as the Operations Manager at TELUS in Folsom, California, United States. In this role, she oversees operational processes and strategies to ensure efficient business performance. Her responsibilities likely include staff management, process improvement, and customer satisfaction, drawing from her extensive experience in customer service and operations management.
Previous Experience at Voxpro
Anayancy Ocampo worked at Voxpro as a Group Manager in 2018 and as a Team Manager from 2017 to 2018 in Folsom, CA. During her tenure, she focused on managing teams and enhancing operational efficiency. Although her time as a Group Manager was brief, her role as a Team Manager for 8 months contributed significantly to the operational aspects of Voxpro.
Career at Verizon Wireless
Anayancy Ocampo has a long-standing career at Verizon Wireless, where she held various positions from 2000 to 2017 in Rancho Cordova, California. Her roles included Customer Service Coordinator - Spanish CRT, Coordinator Area Operations, and Supervisor Customer Service. Over the years, she transitioned from customer service to supervisory roles, demonstrating her capability in managing teams and improving customer relations.
Educational Background
Anayancy Ocampo holds a Master of Business Administration (MBA) from Brandman University, part of the Chapman University System, where she studied Human Resources Management/Personnel Administration from 2014 to 2017. Additionally, she earned a Bachelor's degree in Organizational Leadership from Chapman University in 2007-2008. Her educational background equipped her with the knowledge required for her roles in operations management and customer service.
Early Career in Hospitality
Anayancy Ocampo began her career in the hospitality industry, working at Westin Hotels & Resorts in Costa Mesa, CA. From 1993 to 1996, she held roles such as Private Bar Attendant and PBX Cashier/Operator. This foundational experience in customer service helped shape her skills in managing customer relations and operational tasks.