Andrea Henderson
About Andrea Henderson
Andrea Henderson is a Sr Technical Customer Service Agent at TELUS in Toronto, Ontario, Canada, with a background in criminology and police foundations, and extensive experience in retail and technical support.
Current Position at TELUS
Andrea Henderson currently holds the position of Sr Technical Customer Service Agent at TELUS in Toronto, Ontario, Canada. Her role involves providing technical support to customers, utilizing her strong skills in Microsoft Excel and Microsoft Word to resolve issues effectively and efficiently. Her fluency in both English and French allows her to assist a diverse customer base, enhancing the quality of customer service she delivers.
Previous Roles at TELUS
Before her current role, Andrea Henderson served as a Bilingual Technical Support Agent II at TELUS from 2016 to 2021. In this position, she honed her technical skills and gained valuable experience in customer support, handling inquiries and resolving technical issues for English and French-speaking customers. This role was pivotal in her career growth, leading to her promotion to Sr Technical Customer Service Agent.
Educational Background
Andrea Henderson has a solid educational background, having studied Criminology at the University of Ontario Institute of Technology, where she earned a Bachelor's degree from 2013 to 2015. Prior to this, she attended Centennial College from 2011 to 2013, completing a diploma in Police Foundations. Her education has provided her with analytical and problem-solving skills, which are valuable assets in her current technical customer service role.
Retail Experience
Andrea Henderson has extensive experience in retail, having worked as a cashier at Loblaw Companies Limited from 2009 to 2015, for six years, and at The Beer Store from 2015 to 2016, for one year. Her role as a cashier helped her develop strong interpersonal and sales skills, which complement her expertise in customer service and technical support at TELUS.
Skills and Expertise
Andrea Henderson is proficient in both Microsoft Excel and Microsoft Word, essential tools for her role in technical customer service. Her strong background in sales and her fluency in English and French enable her to deliver comprehensive support to a wide range of customers. Her ability to transition from a Bilingual Technical Support Agent II to a Sr Technical Customer Service Agent at TELUS showcases her capability and dedication to her field.