Andrew Fisher
About Andrew Fisher
Andrew Fisher is a member of the Mobility Escalation Management Team at TELUS in Scarborough, Ontario, handling various escalations and de-escalations related to mobility issues.
Current Role at TELUS
Andrew Fisher is currently serving on the Mobility Escalation Management Team at TELUS in Scarborough, Ontario. His responsibilities include addressing issues related to Huawei security concerns, managing de-escalation of issues pertaining to the Wireless Code of Conduct, and dealing with legal terminology escalations. Additionally, Andrew plays an integral role in preventing CRTC/CCTS complaints, contributing to the overall effectiveness and compliance of TELUS's operations.
Previous Roles at TELUS
Andrew Fisher has a significant history with TELUS, having held multiple roles since 2011. He began his tenure as part of the Channel Care team from 2011 to 2013. Andrew then advanced to the role of Channel Care Tutor, which he held from 2013 to 2016. Following this, he worked as a Facilitation - SME from 2016 to 2018. More recently, he served as LEAD from 2022 to 2023, prior to his current position. Throughout these roles, Andrew has accumulated a wealth of experience and expertise in customer care and management.
Involvement in True North Affordability Campaign
Andrew Fisher has contributed to the True North Affordability campaign as part of his role in the Mobility Escalations team at TELUS. This campaign focuses on providing affordable mobile service options to Canadians. Andrew's involvement underlines his commitment to enhancing customer satisfaction and implementing strategic initiatives that promote accessibility and affordability in telecom services.
Technical Expertise
In his current position at TELUS, Andrew Fisher handles complex issues related to Huawei security concerns and compliance with the Wireless Code of Conduct. His work requires an in-depth understanding of legal terminology and regulatory requirements. Such expertise is vital for managing escalations and ensuring that TELUS adheres to industry standards and legal frameworks.