Andrew Lamarche
About Andrew Lamarche
Andrew Lamarche is a Senior Business Analyst in Broadband Networks at TELUS, with over a decade of experience at the company in various roles, including incident management and technical support.
Current Role at TELUS
Andrew Lamarche currently serves as a Sr. Business Analyst for Broadband Networks at TELUS. Based in the Calgary, Canada area, Andrew's role involves a range of responsibilities critical to the broadband network's operational efficiency and effectiveness. His work likely includes data analysis, strategic planning, and process optimization to support TELUS's broadband services.
Previous Positions at TELUS
Andrew Lamarche has a long history with TELUS, having held multiple roles since 2007. He began as a Help Desk Specialist - Escalations for three years before transitioning to a Workforce Analyst role for six months. He then served as a Technical Support Team Manager for ten months. He advanced to the Business Analyst I and II positions in Incident Management between 2012 and 2015, before taking on his current role. He has worked in both Montreal and Calgary during his tenure.
Educational Background
Andrew Lamarche studied at Concordia University. This educational background has provided him with foundational knowledge and skills that support his professional roles at TELUS.
Experience in Incident Management
Within TELUS, Andrew Lamarche has substantial experience in incident management. From 2012 to 2015, he worked as a Business Analyst I and II in Incident Management, focusing on troubleshooting and resolving complex technical issues. This role required a keen understanding of technical systems and the ability to quickly and efficiently manage and resolve problems.
Background in Technical Support and Workforce Analysis
Andrew Lamarche's career also includes significant experience in technical support and workforce analysis. Before becoming a Business Analyst, he managed technical support teams and served as a Workforce Analyst. These roles involved managing support operations and analyzing workforce metrics to ensure optimal performance and resource allocation.