Andrew Mah
About Andrew Mah
Andrew Mah is the Team Manager of Client Care at TELUS, with over a decade of experience in managing a high-volume call centre and a background in customer support and information services.
Current Role at TELUS
Andrew Mah is the Team Manager, Client Care at TELUS. In this position, he manages a high-volume, fast-paced, and energetic call centre. His responsibilities include maintaining high levels of employee satisfaction and engagement, motivating employees to exceed customer service and performance expectations, and handling various administrative functions to ensure efficient call centre operations. Andrew has been with TELUS since June 2011, showcasing over a decade of committed service.
Previous Experience at BC Liquor Distribution Branch
Before joining TELUS, Andrew Mah served as the Supervisor, Support Centre - Information Services Department, at BC Liquor Distribution Branch from 2010 to 2011. During his tenure, he focused on overseeing support operations within the Information Services Department. His experience in this supervisory role helped to build the foundational skills necessary for his current managerial responsibilities.
Experience at eBay
Andrew worked at eBay from 2003 to 2009 as Supervisor, Customer Support 2. His six-year tenure at eBay involved managing customer support operations and developing strategies to improve customer service outcomes. This extensive experience in a customer-focused role prepared him for future leadership roles in similar environments.
Education at British Columbia Institute of Technology
Andrew Mah studied International Trade and Logistics and achieved Technology at the British Columbia Institute of Technology from 1997 to 1999. The rigorous curriculum provided him with the essential skills and knowledge required for a successful career in logistics and trade, laying a solid foundation for his transition into various supervisory and managerial positions in the customer support field.