Andrew Mc Creight
About Andrew Mc Creight
Andrew Mc Creight is a System Analyst at TELUS in Toronto, Ontario, specializing in Avaya Aura Contact Centre solutions and other contact center technologies.
Company
Andrew Mc Creight is currently employed at TELUS based in Toronto, Ontario. TELUS, a renowned telecommunications company, benefits from Andrew's extensive expertise in system analysis and contact center solutions. His role involves working closely with both customers and management in various project activities, emphasizing the technical aspects of implementations and support.
Title
Andrew Mc Creight holds the position of System Analyst at TELUS. In this capacity, he is responsible for implementing, supporting, and maintaining various contact center technologies and solutions, ensuring efficient operational support and seamless service delivery.
Education and Expertise
Andrew Mc Creight studied Telecommunications, Networking at Sir Sandford Flemming, where he achieved a three-year diploma from 2000 to 2003. His education laid the foundation for his skills in implementing and supporting sophisticated contact center solutions using platforms such as Avaya Aura Contact Centre, Genesys systems, and Cisco technologies. His competencies include handling implementations, support, and application development for robust contact center operations.
Background and Experience
Andrew Mc Creight has been with TELUS since October 2004, showcasing a longstanding tenure with the company. His experience spans from working with Avaya Aura Contact Centre solutions, including CCMS, CCMA, CCMM, CCT, MPS IVR, Offsite Agent, and Call Pilot, to handling Symposium Contact Centre Solution (SCCS, SWC, CCMM, CCT, and MPS IVR). Additionally, he is proficient in Genesys systems, such as OCS, CCPulse, Stats server, Management framework, and Agent Desktop, along with Cisco contact center technologies like UCCX, UCCE, Unity, and Call Manager. Andrew's role involves significant interaction with customers and management, focusing on technical project activities, server application installations, maintenance changes, and support calls.