Angela De Souza
About Angela De Souza
Angela De Souza is a Senior Program Manager at TELUS in the Vancouver, Canada Area with over 20 years of experience in team management, information technology, and onshore/offshore operations.
Current Position at TELUS
Angela De Souza is currently a Senior Program Manager at TELUS, working in the Vancouver, Canada area. In her role, she focuses on overseeing and managing programs that align with the company's objectives of quality, productivity, and team engagement. Angela brings over 20 years of experience in team management, information technology, and onshore/offshore operations to her position.
Previous Roles at TELUS
Before her current role, Angela De Souza has held multiple positions at TELUS with increasing responsibilities. From 2010 to 2011, she worked as a Senior Operations Manager in the Montreal, Canada area. Prior to that, she served as a Senior Operations Manager from 2009 to 2010, and as Operations Manager from 2006 to 2008, both in Vancouver, Canada. During these years, she played a crucial role in improving operational efficiency and team management.
Experience at Other Companies
Angela De Souza has also worked at several other prestigious companies. She was a Helpdesk Manager at SydneyPLUS International for seven months in 2005-2006. From 2004 to 2005, she served as a Program Manager at Sophos in Vancouver. Earlier in her career, she worked at Skillsoft as a Helpdesk Team Leader- Technical Support from 2000 to 2004 in Fredericton, where she honed her skills in technical support and team leadership.
Educational Background
Angela De Souza studied Business at the British Columbia Institute of Technology (BCIT) from 2006 to 2008. Additionally, she attended Queen's University, further enriching her academic credentials. Her educational background has provided her with a solid foundation in business principles and management practices.
Notable Achievements
Angela De Souza has a history of significant achievements throughout her career. She successfully negotiated and implemented a new support model across offices in Manila, India, and Montreal as of March 4th, 2013. She also spearheaded an operational review of the SMB Assure Offshore and Onshore teams, leading to an annual OPEX savings of approximately $500k. These initiatives demonstrate her capability in cost optimization and strategic planning.