Angela Lee
About Angela Lee
Angela Lee is a Regional Operations Coordinator at TELUS in Vancouver and New Westminster, with extensive experience in business analysis and team management.
Title and Current Role
Angela Lee is currently serving as the Regional Operations Coordinator - Senior BA at TELUS, operating out of Vancouver, British Columbia, Canada. She also holds a second Regional Operations Coordinator position at TELUS in New Westminster. Her role involves analyzing and reporting on various metrics in a 24/7 call center to support sound business decisions in a fast-paced industry.
Professional Experience at TELUS
Angela Lee's tenure at TELUS is marked by various roles. She worked as a Team Manager for Client Care Global Contact Solutions from 2010 to 2015. Before that, she spent a year as a Quality Coach for Operator Services from 2009 to 2010. Additionally, Angela was a Career Peer for Peer Support from 2008 to 2010, focusing on professional development initiatives.
Educational Background
Angela Lee is well-educated in fields relevant to her roles. She studied at the British Columbia Institute of Technology (BCIT) and earned a certificate in Business Analysis in 2018. She achieved an associate certificate in Software Development with Agile from BCIT between 2016 and 2017. Between 2011 and 2014, she studied Human Resources Management and Services, earning an Associate Certificate in Leadership from the BCIT School of Business. Angela also holds certifications in Applied Data Analytics and Business Management from BCIT, and attended the Canadian Institute of Financial Planning. Additionally, she studied Cantonese at Simon Fraser University for two years.
Key Achievements at TELUS
Angela Lee has attained significant milestones during her career at TELUS. Notably, she achieved a 91% engagement rate for the Western region in 2014 through effective engagement initiatives. She also maintained 100% team engagement for two consecutive years (2012 and 2013) and 94% in 2014. Alongside these achievements, she consistently received a 100% manager approval and recognition rating.
Operational Responsibilities
As a Regional Operations Coordinator at TELUS, Angela Lee is responsible for various critical tasks. She creates and manages the annual budget for offices across Canada and conducts monthly triages to ensure business changes are promptly addressed. Her role involves analyzing trending metrics such as call times, management and BU hours, salaries & benefits, and operational costs. Angela also emphasizes the importance of providing clear, accurate information to facilitate informed decision-making.