Anik Mahamud
About Anik Mahamud
Anik Mahamud is a Help Desk Specialist at TELUS Health with a background in technical support, research consulting, and customer service.
Current Role at TELUS
Anik Mahamud currently serves as a Help Desk Specialist at TELUS Health, a position he has held since June 2020. In this role, he is responsible for providing technical support and resolving customer issues efficiently. His duties likely involve troubleshooting technical problems, offering solutions, and ensuring customer satisfaction. The role at TELUS enables him to utilize his prior experience in technical support and customer service.
Previous Experience at EBOX High Speed Internet
Before joining TELUS, Anik Mahamud worked at EBOX High Speed Internet as a Senior Technical Support Specialist from 2019 to 2020. In this position for 11 months, he was responsible for resolving complex technical issues and providing high-level customer support. His role required extensive problem-solving skills and technical knowledge to address and resolve customer queries and issues effectively.
Research Consultant Role at MLG Blockchain Consulting
In 2018, Anik Mahamud held the position of Research Consultant at MLG Blockchain Consulting for 5 months in the Montreal, Canada area. During this tenure, he contributed to research and analysis in the blockchain technology sector. His responsibilities included conducting in-depth research, analyzing data, and providing insights to help advance blockchain technology projects.
Educational Background
Anik Mahamud has a diverse educational background. He graduated from Concordia University with a Bachelor of Arts in Western Society and Culture, completing his studies in 2019. Prior to this, he earned a DEC in Liberal Arts and Sciences/Liberal Studies from Champlain College-Saint-Lambert in 2014. His academic journey provided him with a broad and in-depth understanding of various cultural and societal aspects, which is complemented by his technical and customer service expertise.
Customer Service Experience
Anik Mahamud has extensive experience in customer service roles, having worked at Starbucks as a Barista and at Tim Hortons as a Baker in Montreal, Canada. At Starbucks, where he worked for 3 years (2014-2017), he developed strong interpersonal and communication skills, which are essential for effective customer interaction. His experience at Tim Hortons (2012-2014) further honed his ability to work in fast-paced environments and manage customer needs efficiently. Additionally, he worked as a Field Specialist at Promostaff from 2014 to 2017, promoting products and engaging with customers.