Annette Massiah
About Annette Massiah
Annette Massiah is a Sr Program Manager at TELUS in Calgary, Canada, with extensive experience in business consulting and analysis.
Company
Annette Massiah is currently employed at TELUS, a leading telecommunications company operating in Canada. She has been with TELUS in various roles, demonstrating a strong track record in program management, business consulting, and business analysis. Her contributions have significantly impacted the company’s service delivery and operational efficiency, particularly in the Calgary, Canada Area.
Title at TELUS
Annette Massiah currently holds the position of Senior Program Manager at TELUS, where she also serves as a Business Consultant for National Business Delivery. Her roles encompass a range of responsibilities that include overseeing large-scale programs and consulting on business delivery initiatives. Her expertise in program management and business analysis has been pivotal in driving successful projects at TELUS.
Previous Roles at TELUS
At TELUS, Annette Massiah has also served as a Senior Business Analyst from 2009 to 2012. During her tenure in this role, she applied her analytical skills to support various business initiatives and projects. Her experience as a Senior Business Analyst laid the groundwork for her subsequent roles, providing her with a deep understanding of the business dynamics and operational challenges at TELUS.
Role at Allstream
Before her current tenure at TELUS, Annette Massiah worked at Allstream as a Customer Service Manager from 2000 to 2002. In this capacity, she managed customer service operations, contributing to improved customer satisfaction and operational efficiency in the Calgary, Canada Area.
Education and Expertise
Annette Massiah has a solid educational background with an Advanced Certification in Business Analysis from CDI College, obtained from 2007 to 2008. She also holds a Diploma in Business Administration from the Southern Alberta Institute of Technology, where she studied from 1981 to 1983. Her educational qualifications have equipped her with the knowledge and skills necessary to excel in her roles in business analysis and program management.
Professional Achievements at TELUS
Annette Massiah has led several critical projects at TELUS. She spearheaded the expansion of TELUS Public Wi-Fi service across British Columbia and Alberta, achieving 85% coverage of HSIA addressable markets within the first year. Additionally, she served as Operations Readiness Lead for the introduction of a multi-million dollar Home Health Monitoring product in BC health services regions, delivering the project on time and on budget. She also standardized the end-to-end service delivery model for business services through a national operational transformation program and transformed a manual customer order tracking system into a consolidated national system, significantly reducing cycle times.