Annick Vachon
About Annick Vachon
Annick Vachon is a Senior Project Manager (Customer Experience) at TELUS with over 20 years of experience in project management and IT consulting. She holds a PMP certification and has a strong background in managing large and complex IT projects, particularly in customer experience management.
Current Role at TELUS
Annick Vachon currently serves as a Senior Project Manager (Customer Experience) at TELUS. In this role, she focuses on initiatives aimed at enhancing the customer experience. With a strong background in both IT and project management, she plays a crucial role in driving projects that align with TELUS's customer-centric objectives.
Educational Background
Annick Vachon has a robust educational foundation in both technology and applied sciences. She completed a Bachelor of Applied Science at Université Laval from 1992 to 1996. Additionally, she studied Information Systems at the British Columbia Institute of Technology between 2002 and 2004. Her academic pursuits were further complemented by studies at Champlain College and Trios College Business Technology Healthcare.
Experience at IBM
Before joining TELUS, Annick Vachon worked at IBM where she held roles of increasing responsibility. From 2002 to 2004, she was an IT Specialist. She then moved into a Project Manager role from 2004 to 2011. During her tenure at IBM, she was involved in various significant projects that honed her skills in IT project management.
Early Career in IT Consulting
Annick Vachon's early career was marked by her roles in IT consulting. She worked as an IT Consultant for Coopers & Lybrand Consulting in 1998, followed by a four-year stint at PwC Consulting from 1998 to 2002. These positions laid the groundwork for her extensive expertise in IT consulting and project management.
Professional Certifications and Skills
Annick Vachon holds a Project Management Professional (PMP) certification, highlighting her proficiency in project management. She also has over 20 years of experience specializing in managing large and complex IT projects. Her skill set includes a strong focus on customer experience management, making her an asset in roles that demand both IT and customer-centric project oversight.