Annie Wang, Pmp
About Annie Wang, Pmp
Annie Wang is a Senior Business Analyst at TELUS, specializing in Customer Service Excellence Strategy & Enablement, with over a decade of experience in analytical and managerial roles.
Company
Annie Wang is currently employed at TELUS, a leading telecommunications company. Her career at TELUS spans several roles, which have contributed to the company's strategy and service operations.
Title
Annie Wang holds the position of Senior Business Analyst in the Customer Service Excellence Strategy & Enablement department at TELUS. Her role emphasizes improving customer service strategies and enabling operational excellence.
Education and Expertise
Annie Wang holds a Project Management Professional (PMP) certification. Her expertise lies primarily in business analysis, customer service excellence, and operational strategy within the telecommunications industry. This skill set has been refined through over a decade of diverse, analytical, and managerial experience.
Professional Background
Annie Wang began her career as a Guest Services Manager Trainee at Starwood Hotels & Resorts Worldwide, Inc. Shortly after, she transitioned to TELUS where she served in several roles including Acting Business Analyst, FFH; Facility Inventory Coordinator, NFS; Business Analyst in Strategy and Service Operations; and her current role as Senior Business Analyst.
Achievements
Annie Wang has demonstrated versatility and growth at TELUS by transitioning through various roles, starting from Acting Business Analyst to her current position. This journey showcases her adaptability and proficiency in contributing to strategic and operational improvements. Her PMP certification further solidifies her qualifications in managing projects effectively.