Anthony Jr. Moretto
About Anthony Jr. Moretto
Anthony Jr. Moretto is a Loyalty and Retention Support Specialist at TELUS with over six years of experience in customer satisfaction and retention.
Company
Anthony Jr. Moretto is currently employed at TELUS, a leading telecommunications company. TELUS provides a wide range of telecommunications products and services including Internet, TV, and phone services. Anthony has been working at TELUS for over 6 years, during which he has contributed significantly to customer loyalty and retention efforts.
Title
Anthony Jr. Moretto holds the position of Loyalty and Retention Support Specialist at TELUS. In this role, he focuses on maintaining and improving customer satisfaction and loyalty. He initially started at TELUS as a Loyalty and Retention Frontline Agent, a position he held for 2 years before advancing to his current role.
Education and Expertise
Anthony Jr. Moretto studied Supply Chain Operations Management at Concordia University, earning a Bachelor of Commerce (BCom) degree from 2017 to 2020. Prior to that, he completed a Social Science program at Dawson College from 2014 to 2016. His academic background, combined with his professional experiences, provides him with a solid foundation in business operations, customer service, and retention strategies.
Professional Background
Anthony has a diverse professional background, beginning with his role at the National Bank of Canada where he worked as a TFSA from 2014 to 2015. He then joined TELUS in 2015 as a Loyalty and Retention Frontline Agent, a role he held for 2 years. His contributions to customer satisfaction and retention have been notable, ultimately leading to his promotion to Loyalty and Retention Support Specialist.
Skills and Expertise
Anthony Jr. Moretto possesses strong skills in customer satisfaction and retention, honed over years of experience in the telecommunications industry. He has demonstrated leadership abilities in his role as a Retention Specialist, significantly contributing to team success and customer loyalty. Additionally, he has a solid background in sales and time management, ensuring efficient resolution of customer issues and support tasks.