Antonio Rossi
About Antonio Rossi
Antonio Rossi is a Junior Quality Specialist Business To Business at Telus with over 6 years of experience in the business-to-business sector.
Current Role at Telus
Antonio Rossi is currently employed as a Junior Quality Specialist in the Business to Business division at Telus. In this role, he focuses on ensuring the quality of services provided by the company in business transactions. His responsibilities include monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance customer satisfaction.
Previous Experience in Customer Service
Antonio Rossi's professional journey at Telus started in 2014 as a Customer Service Operator in the Business to Business division. During his three-year tenure in this role, he was based in Vancouver, British Columbia, Canada. His primary responsibilities included handling customer inquiries, resolving issues, and providing support to business clients. This experience laid a solid foundation for his later transition to a quality specialist role.
Tourism Industry Background
Before joining Telus, Antonio Rossi gained experience in the tourism sector. He worked as a Tour Operator at Viajes Catedral in Sevilla, Spain, from 2013 to 2014. This role involved organizing and managing tours, providing customer service to travelers, and coordinating travel plans. His work in tourism showcased his skills in customer interaction and service management.
Education at Alma Mater Studiorum – Università di Bologna
Antonio Rossi completed his higher education at Alma Mater Studiorum – Università di Bologna, where he obtained a Master of Arts degree. His studies spanned from 2003 to 2009. This educational background provided him with a comprehensive understanding of arts and humanities, equipping him with critical thinking and analytical skills.
International Work Experience
Antonio Rossi has a diverse international work background, having worked in both Canada and Spain. He spent over six years at Telus in Vancouver, British Columbia, and a year in Sevilla, Spain, with Viajes Catedral. His experience in different countries has broadened his perspective and approach to customer service and quality management in the business-to-business sector.