Antony José Luis Hernández Vásquez
About Antony José Luis Hernández Vásquez
Antony José Luis Hernández Vásquez is an Applications Development Analyst at TELUS, with a background in technical support and web support, and a strong educational foundation in computer science and networking.
Title
Antony José Luis Hernández Vásquez serves as an Applications Development Analyst at TELUS. He brings a wealth of experience from previous roles including working as a Google Cloud - Technical Support Representative and a Web Support Specialist at TXU Energy.
Company
Antony is currently employed at TELUS, where he works as an Applications Development Analyst. His role involves developing and implementing changes to the Telus Cloud Contact Centre, a platform based on Cisco Hosted Collaboration Solution (HCS) technologies. He is accountable for the platform's availability and performance, manages test releases, and addresses customer requirements.
Background
Before joining TELUS, Antony worked at Google through TELUS International Central America, from 2013 to 2017, as a Google Cloud - Technical Support Representative. Prior to that, he held the position of Web Support Specialist at TXU Energy for nine months, also via TELUS International Central America. These roles contributed to his deep understanding of technical support and application development.
Education and Expertise
Antony holds a Licenciatura en Ciencias de la Computación from Universidad Centroamericana 'José Simeón Cañas'. Additionally, he studied at Cisco Networking Academy - ITCA Fepade, where he achieved CCNA 1 & 2 in System, Networking, and LAN/WAN Management/Manager. His educational background and certifications provide him with a strong foundation in computer science and networking.